Cancellation Policy

 

At the time of reservation, a 20% deposit will be taken by credit card.

Cancellations with at least 7 days notice: A rain check valid for 1 year will be issued in the amount of the deposit.

Cancellations with less than 7 days notice: The deposit will be forfeited and no rain check will be issued.

Cancellations the day of event or at delivery: The deposit will be forfeited and a $50 charge will be issued to the credit card used at the time of reservation.

Weather Cancellations: If the weather forecast is determined to be SEVERE (50% chance or higher of heavy rain, lightning, high winds, all day rain), a customer can request a cancellation by calling The Proper Bounce Company at 321-872-7070 by NOON the day before the event. A rain check valid for 1 year will be issued in the amount of the deposit. In addition, The Proper Bounce Company, LLC reserves the right to cancel in the event of severe weather on the day of delivery.

 

Florida weather changes day to day. We encourage our customers to watch the weather reports right up to the day prior to their event before calling to cancel!  Pay attention to the TIME of expected poor weather. Most times the severe weather is not expected during your party times. We unfortunately have had customers in the past cancel the day before against our recommendations only to have perfect weather on their event day and call to ask for a delivery we can't make. 

 

*We will do the best we can to help you in this area!


 

WEATHER POLICY

Units can remain running and inflated during light rain. Units MUST be deflated during heavy rain, high winds, lightning, hail, flooding or any other hazardous condition. Unit may be inflated once the weather has calmed.
 

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